This policy describes how PetsParadise processes personal data, in accordance with the revised Federal Act on Data Protection (nFADP, in force since 1 September 2023) and, where applicable, with the General Data Protection Regulation (GDPR).
1. Data controller
The Big Hub Sàrl, Rue Saint-Martin 22, 1003 Lausanne, Switzerland — contact@petsparadise.ch.
2. Categories of data processed
- Identity & contact data: last name, first name, email, phone, address.
- Account data: credentials, preferences, activity history (listings, favorites, messages).
- Content: listings, photos, reviews, messages that you post.
- Listing payment data: amount, reference and payment or refund status; the payment provider processes card data, whose full number we do not store.
- Verification documents (professionals/breeders): documents and authorizations, stored securely.
- Technical & usage data: IP address, device/browser type, pages viewed, cookies (see cookie policy).
- Sign-in & device data: your Apple or Google account identifier if you use it to sign in, the device's notification identifier with its platform, language and app version, and the reports and blocks you make.
3. Purposes & legal bases
- Provide, secure and improve the service (performance of the contract / legitimate interest).
- Manage accounts, listings, listing payments and customer service.
- Verify advertisers and prevent fraud and abuse.
- Communicate with you (service notifications; marketing communications only with your consent).
- Measure audience (with your consent) and comply with our legal obligations (accounting, etc.).
4. Recipients & processors
Depending on the feature used, necessary data is shared with providers of website hosting and operation, database and storage, authentication, payments, email, anti-bot verification, maps, web and mobile notifications, usage measurement or artificial intelligence. They act to provide these features under the applicable terms. If you choose to sign in with Apple or Google, that service handles the sign-in under its own terms. Information you choose to publish in a listing or profile is visible to visitors; private messages are not public. Optional republication on a partner platform is explained below.
5. Transfers abroad
The service's database, accounts and files are hosted in Switzerland. Depending on the feature used, data may also be processed in the European Economic Area and the United States, in particular to run the website and for email, payments, anti-bot verification, notifications and artificial intelligence features. Other countries may be involved depending on the infrastructure of these services, particularly AI services and content delivery networks. Where a country does not provide a recognised adequate level of protection, we safeguard the transfer through the applicable contractual protections and, where needed, supplementary measures. Ask contact@petsparadise.ch for details of recipient countries and safeguards.
6. Retention periods
Account data, listings, photos and messages are kept while the account is active or processing remains necessary for the service. A listing with no activity may be archived after 120 days: it is no longer publicly visible but remains in the account and is not automatically deleted. When an account is deleted, its files are removed from active storage and associated data is deleted or separated from the account, except where required by law or for a dispute. The copy of any listing republished on the partner platform is also removed when the account is deleted. Accounting records are kept for the legally required period, generally ten years. Temporary copies may remain in backups until their rotation and are not used for ordinary operations.
7. Security
We implement appropriate technical and organizational measures (access control, encryption of sensitive documents, logging). When a password is created or changed, we check that it does not appear in known data breaches: only the first five characters of its cryptographic hash are sent to a public checking service, never the password itself. No system, however, is infallible.
8. Your rights
You have the rights of access, rectification, erasure, objection, restriction and portability, as well as the right to withdraw your consent at any time. To exercise them: contact@petsparadise.ch (proof of identity may be requested).
9. Complaint
You may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch); if the GDPR applies, with the authority in your country.
10. Automated decisions
We do not make decisions producing legal effects based solely on automated processing without human intervention.
11. Minors
The service is intended for adults with full legal capacity under Swiss law.
12. Cookies
See our cookie policy.
13. Changes
This policy may be updated; the version in force is published on this page.
14. Dog listings and Okazio
For dog listings, we collect the seller's first name, surname and full address, the dog's origin and its country of breeding to meet Article 76d TSchV/OPAn. These details are publicly visible on the listing and may be viewed or copied by third parties while it is online. We do not request the keeper's personal AMICUS ID.
If you separately select publication on Okazio, we transmit the listing data, including these public details, to okazio.ch to create and maintain a copy. Withdrawal or removal of the listing triggers removal of the partner copy, but cannot delete copies already made by third parties. For corrections or privacy requests, contact contact@petsparadise.ch.
15. Address search
With address autocomplete, the text entered is sent to a Swiss Confederation public address-search service to suggest Swiss addresses. You may enter the full address manually instead. Selecting a suggestion also fills town, canton and geographic coordinates; check these before publishing.
16. Artificial intelligence features
The website's AI features are provided by a single AI provider, which processes data in the United States and, depending on its infrastructure, in other countries. When you use the assistant, your question and the recent messages needed for context are sent to it to generate a response. For photo analysis, your selected image is sent to generate suggestions for you to check. Public listing and profile content may be sent to it for automatic translation, which is then cached. With listing-writing assistance, including before you create an account, the animal details you entered (such as its name, breed, age and location) and your draft are sent to suggest a text in four languages. We keep a technical log of these calls (feature, volume, duration), without the text, response or photo. Check all results; do not enter sensitive data or photos unsuitable for this use. The mobile app does not offer these features.
17. Sign-in with Apple or Google, notifications and mobile app
If you sign in with Apple or Google, we receive from that service an account identifier, your email address (where applicable, a relay address provided by Apple) and, if you allow it, your name. When an account created with Apple is deleted, we ask Apple to revoke the authorisation granted to PetsParadise.
The mobile app lets you browse listings and manage your favorites, profile, messages, reports and notifications. It does not publish listings, send photos or access the device's location: the “Publier” button opens our website. Your session is kept in the device's secure storage. Optional biometric unlock is handled by the device's operating system; we do not receive any biometric data. The app does not show advertising and does not track your activity across other apps or websites.
If you turn on notifications, a device notification identifier is stored with its platform, language and app version. App notifications pass through a delivery service and then through the device's system notification service (iOS or Android); a new-message notification may contain the beginning of that message, visible depending on your display settings. Website notifications pass through your browser's notification service and contain generic text. You can turn them off in the app, the browser or the device settings; the app identifier is deleted when you sign out and when the account is deleted.
You can delete your account in the app (“Compte → Confidentialité et réglages → Supprimer mon compte”) or on the website (Account → Profile & security), as described on the Account deletion page.