These general terms and conditions of use ("Terms of Use") govern access to and use of the PetsParadise Platform for the publication and consultation of animal listings, adoption and the directory of professionals. By using the Platform, the user ("the User") accepts these Terms of Use.
Article 1 — Purpose & role of intermediary
PetsParadise is a connecting platform. It acts as a technical intermediary and is not a party to the relationships (sale, gift, adoption, service) established between Users. The Platform guarantees neither the conclusion nor the proper performance of these relationships.
Article 2 — Access & account
Consultation is free. The publication of listings, the sending of messages and certain functions require the creation of an account. The User provides accurate information, maintains the confidentiality of their credentials and is responsible for all activity under their account. Registration is reserved for persons with legal capacity within the meaning of Swiss law.
Article 3 — Verification & badges
Professionals and breeders may submit documents (identity, cantonal authorizations, kennel name, certificates) in order to obtain trust badges. The Platform may verify, suspend or withdraw a badge. A badge does not constitute an absolute guarantee and does not engage the liability of the Platform.
Article 4 — Rules for publishing listings
- Listings must be honest, accurate, not misleading and concern an animal that is genuinely available.
- They must comply with Swiss law, in particular the Animal Welfare Ordinance (OPAn) and the cantonal requirements (minimum age for transfer, weaning, authorizations, identification/microchipping).
- The following are prohibited: animal cruelty, the sale of protected or prohibited species, illegal breeding, fraudulent, defamatory, unlawful content or content infringing the rights of third parties.
- The User warrants that they hold the rights to the photos and texts they publish.
Article 5 — Shelters & adoption
Partner shelters and associations may publish free of charge. The shelter retains full control of the adoption process (selection, conditions, adoption contract). Publication creates no obligation to transfer.
Article 6 — Moderation
PetsParadise may reject, suspend or remove unlawful or non-compliant content and, for serious or repeated breaches, restrict an account. Except in urgent cases, where the law requires otherwise or where safety is at risk, the user is informed and may request a review at contact@petsparadise.ch. Users can report content.
Article 7 — Messaging & reviews
The messaging system is intended for good-faith connections. Reviews must reflect a real experience and remain respectful. Spam, harassment, fraudulent contact details and attempts to circumvent the service are prohibited.
PetsParadise has zero tolerance for offensive, hateful, discriminatory, violent, sexual or unlawful content and for abusive users. Texts containing prohibited terms are rejected automatically. Every User can report a listing, message or profile and block a person; blocking removes that person's listings from the User's results and is reported to us. We review reports within 24 hours, remove the content concerned and, where necessary, suspend or delete the author's account.
Article 8 — Paid publication
Listing publication costs CHF 10 per animal for individuals and breeders, with no subscription. Approved shelters publish free of charge. Payment and publication terms are set out in the Terms of Sale.
Article 9 — Intellectual property & content license
The User retains their rights to their content and grants the Platform a non-exclusive, worldwide and free license to host, display and promote this content for the purposes of the service, for the duration of the publication.
Article 10 — Liability
Advertisers are responsible for the information and content they publish. PetsParadise does not guarantee that transactions between users will be concluded or performed, but remains responsible as required by applicable law, including for its own legal duties.
Article 11 — Personal data
The processing of data is described in the privacy policy. Users undertake to use the data of other Users (contact details) only for legitimate connection purposes, to the exclusion of any unsolicited prospecting.
Article 12 — Conduct & sanctions
Any fraudulent use, scam, impersonation, or animal cruelty results in immediate exclusion and, where applicable, a report to the competent authorities.
Article 13 — Modification of the Terms of Use, applicable law & jurisdiction
Material changes to these terms are announced by an appropriate means before taking effect. Fresh agreement is requested where required by law or by the change. The current version and its date are available on the website. Swiss law applies, subject to mandatory jurisdiction rules.
Article 4a — Dog listings
To offer a dog publicly for sale, the User provides the seller's first name, surname and full address, the dog's origin and its country of breeding (Article 76d TSchV/OPAn). These details must be accurate and kept up to date and are publicly displayed. A kennel name alone, only a city, or an assumed default country does not suffice. PetsParadise checks completeness and may reject or remove incomplete listings; this check does not verify identity. As a precaution, the form requests the same details for dogs offered for adoption. A dog's microchip number is optional for the listing; the keeper's personal AMICUS ID must not be entered.
Publication on Okazio is separate and optional. If selected, public listing data, including the seller's name and address, is also published on okazio.ch. The choice can be withdrawn from the listing; the partner copy will then be removed, though copies already made by third parties cannot be erased.